Terms & Conditions


Daily Tours

Reservations and Payments

A 50% per person deposit is required to secure your reservation. For reservations on a tour departing within 7 days, full payment by cash, check , Visa, Mastercard or American Express is required at the time of your booking unless other arrangements have been made. Velissimo will consider your reservation canceled if the balance due is not received on time, cancellation penalties will apply. Tour prices are per person and do not include Hawaii state excise tax.

Included in Your Tour

Your tour price includes a bicycle, helmet, a Velissimo tour guide, a support vehicle, water, energy drinks, snacks, and fresh fruit.

Cancellations and Refunds

If you cancel your tour, you must notify us by phone, in writing or by fax. Please note that all cancellation fees are “per person.”

All refunds will be processed within 7 days of receipt of your cancellation.

For all cancellations, we will refund you the cost of your tour less a 50% per person cancellation fee. There is no refund for leaving a tour early or arriving late. Please note that we do not make any refunds for any unused portion of your tour.

Velissimo reserves the right to make changes to itineraries, and prices due to unforeseen circumstances including weather. All efforts are made to keep any route changes minimal. We reserve the right to cancel any tour that does not reach the minimum level of participation. In the unlikely event that we cancel a tour, you will receive a full refund. Velissimo will not reimburse you for any personal expenses due to changes in itineraries or tour cancellations. Velissimo reserves the right to decline a reservation or to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of other guests. Preexisting medical conditions must be disclosed prior to participation in any tour.

Responsibility

The responsibility of Velissimo and affiliated companies is strictly limited. As a tour operator, Velissimo organizes, promotes, and sells tour programs consisting of certain services, including but not limited to, surface transportation, excursions and accommodations that Velissimo purchases from various suppliers. The Suppliers providing services for Velissimo tours are independent contractors and are not agents or employees of Velissimo. Velissimo does not act as an agent for any party whatsoever. Velissimo is not responsible for the willful or negligent acts and/or omissions of such suppliers or their respective employees, agents, servants or representatives including, without limitation, their failure to deliver or their partial or inadequate delivery of goods or services. By utilizing the services of the suppliers, you agree that neither Velissimo nor any of its representatives shall be liable for any accident, injury, costs, property damage or personal loss to you or those traveling with you in connection with any accommodations, transportation or other services, or resulting directly or indirectly from any occurrences or conditions beyond Velissimo’s control, including but no limited to, acts of terrorism, war, defects in vehicles, breakdown in equipment, strikes, theft, delay or cancellation of or changes in itinerary or schedules.
 Medical services or facilities may not be readily available or accessible during all or part of your tour. You are responsible to select a tour appropriate to your abilities and interest. You are responsible for being in sufficient good health to undertake the tour, to prepare for the tour by studying the itinerary and any pre-departure materials sent by Velissimo, and for bringing the appropriate clothing and equipment as advised therein.
 Velissimo reserves the right to take photographic or film records of any of its tours, and to use any such photographic or film records for promotional and/or commercial purposes.


Multiple Day Tours

Reservations

Velissimo requires a deposit of $750 per person. ($1000 per person on private trips) The balance of your payment is due 90 days prior to departure. Payments must be in U.S. dollars and can be made by Check, wire transfer, Visa, Master Card or American Express.

For ACH please contact a Velissimo Cycling Destination representative.

Tour prices are based on double occupancy rooms. Solo travelers will be assigned a room mate of the same gender. A single supplement will be charged to each traveler (traveling solo) who wants a private room throughout a trip. During certain peak periods we may not be able to honor private room requests.

We must receive your signed reservation form and deposit to confirm your reservation. Please do not book your flight until you’ve confirmed by a Velissimo representative.

Travel Insurance and Medical Service

Purchasing Travel Insurance helps you avoid any cancellation penalties. Velissimo strictly follows its cancellation policies
and cannot make any exceptions to these straight forward policies including personal emergencies or weather. There is no refund for leaving a tour early or arriving late. Your trip price includes anything purchased from Velissimo that is part of your tour and is shown on your final invoice, including pre or post travel arrangements, single supplements, etc.

Medical services or facilities may not be readily available or accessible during all or part of your tour. You are responsible to select a tour appropriate to your abilities and interest and you are responsible for being in sufficient good health to undertake the tour, to prepare for the tour by studying the itinerary and pre-departure materials send by Velissimo, and for bringing the appropriate clothing and equipment therein.

Cancellation and Refund Policies

If you cancel your tour, you must notify us in writing or by fax. We calculate your refund on the day we receive a written
cancellation. Please note that all cancellation fees are “per person”. All refunds will be processed within 30 days of receipt of your cancellation. There is a nonrefundable fee of $200 per person for each tour cancelled. This fee reflects only the cost of administering a reservation and is not intended to be punitive in any way. We realize the majority of those who cancel their reservation to do so out of necessity.

91+ days prior – $750.00 pp

61-90 days prior – $1,000 pp

31-60 days prior – 50% of the trip price pp

0-30 days prior – No Refunds

Velissimo is not responsible for expenses incurred in preparation for any cancelled trips, such as airline or train tickets. We recommend confirming your trip with a Velissimo representative before booking any air or train reservation that might be non-refundable.

Velissimo reserves the right to make date, route and hotel modifications as needed.

Velissimo reserves the right to make changes to itineraries, and prices due to unforeseen circumstances including weather. In the unlikely event that Velissimo cancels a tour, you will receive a refund for all payment received up to date. This will constitute a full settlement. In the event that Velissimo should cancel a trip within 45 days of departure because of natural disaster, civil unrest or terrorism, you will receive a full refund only.

Guests who fail to provide signed “Release of Liability and Assumption of All Risks” and personal information forms prior to trip departure will not be allowed to join the trip and the cancellation policy applies.

Special event and private tour packages are subject to enhanced terms and conditions.
 Sending in a deposit toward your trip and returning your Reservation Form, you certify that you do not have any physical conditions or disabilities that would create a hazard for you or other travelers. Velissimo European Tour Packages are priced based on a Euro Exchange rate that is set annually, in the event of uncontrollable currency fluctuation; Velissimo reserve the right to adjust the tour rates accordingly.

Changes

Velissimo reserves the right to make changes to itineraries, and prices due to unforeseen circumstances beyond our control including weather.

All efforts are made to keep any route changes minimal. We reserve the right to cancel any tour that does not reach the minimum level of participation. In the unlikely event that we cancel a tour, you will receive a full refund. Velissimo will not reimburse you for any personal expenses due to changes in itineraries or tour cancellations such as pre booked or pre paid hotel expenses or airline/train tickets.

Velissimo reserves the right to decline a reservation or to refuse service during a tour to anyone whose health or behavior could impede the welfare or enjoyment of other guests. Pre-existing medical conditions must be disclosed prior to participation in any tour.

Prepare for your trip

Guests are responsible for: choosing a trip that suits their abilities, level of fitness, and state of health; respecting the laws and customs of countries visited; following environmental guidelines and regulations while on the trip in accordance with leader direction; and respecting the rights and privacy of other trip members. An individual may be asked to leave a trip if the leader feels that the person’s continuing participation may prove detrimental to the individual or to the well-being or enjoyment of other guests. Velissimo counts on participants to be healthy and fit; to read our pre-trip materials about clothing, medical requirements, and culture-specific etiquette; to understand that a road less traveled means a more unpredictable.

Cycling trips with Velissimo have risks and rewards. Some trips are physically demanding and visit areas where medical facilities may be virtually nonexistent and evacuation difficult.

Traveling with a Group

Traveling within a group involves a compromise to accommodate individual desires, travel goals, personalities, and physical abilities of all fellow group members.

Velissimo guides and employees may be required to improvise and exercise good faith, use discretion and/or make decisions based upon group consensus. These decisions may not always gratify each individual, but are intended to satisfy the larger desires of the group.

Children

Children 16 years or older are welcome on any of our tours if accompanied by an adult. A copy of a certified birth certificate will be required.

Responsibility

The responsibility of Velissimo and affiliated companies is strictly limited. As a tour operator, Velissimo organizes, promotes, and sells tour programs consisting of certain services, including but not limited to, surface transportation, excursions and accommodations that Velissimo purchases from various suppliers. The Suppliers providing services for Velissimo tours are independent contractors and are not agents or employees of Velissimo. Velissimo does not act as an agent for any party whatsoever. Velissimo is not responsible for the willful or negligent acts and/or omissions of such suppliers or their respective employees, agents, servants or representatives including, without limitation, their failure to deliver or their partial or inadequate delivery of goods or services. By utilizing the services of the suppliers, you agree that neither Velissimo nor any of its representatives shall be liable for any accident, injury, costs, property damage or personal loss to you or those traveling with you in connection with any accommodations, transportation or other services, or resulting directly or indirectly from any occurrences or conditions beyond Velissimo’s control, including but no limited to, acts of terrorism, war, defects in vehicles, breakdown in equipment, strikes, theft, delay or cancellation of or changes in itinerary or schedules.
 Medical services or facilities may not be readily available or accessible during all or part of your tour. You are responsible to select a tour appropriate to your abilities and interest. You are responsible for being in sufficient good health to undertake the tour, to prepare for the tour by studying the itinerary and any pre-departure materials sent by Velissimo, and for bringing the appropriate clothing and equipment as advised therein.
 Velissimo reserves the right to take photographic or film records of any of its tours, and to use any such photographic or film records for promotional and/or commercial purposes.

Liability Limitations

All terms are outlined in your signed release of liability. Velissimo or its affiliates are not liable for bodily injury or property damage as a result of (but not limited to): physical exertion for which a guest is not prepared; forces of nature; travel by plane, train, auto, boat, or other conveyance, or by bicycle, ski, horseback, foot, or other form of active or adventure travel; consumption of alcoholic beverages; civil unrest; terrorism; breakdown of equipment; high altitude; lack of or limited access to medical attention in remote locations; and the adequacy of medical attention once provided.

Velissimo is also not liable for: expenses (e.g., meals, transportation, or hotel costs) that are not specified as included in the trip cost but may be required to get to or from a trip start or end.

Velissimo reserves the right to make route and hotel modifications as necessary to improve the quality of a trip or to accommodate the comfort and well-being of guests.

Guests grant Velissimo LLC express permission to take photographs or film records of its trips for promotional and commercial use, without remuneration.

The guest agrees to assign all right, title and interest they may have in or to any media in which their name or likeness might be used to Velissimo.

Any participant agrees that any testimonials submitted to Velissimo, assigns all rights to Velissimo and allows the testimonials to be used for promotional and/or commercial purposes without any remuneration.

Velissimo photography, still images and videos within this Web site are copyrighted by Velissimo LLC and may not be reproduced without permission.